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Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016

Received: 4 August 2018     Accepted: 22 August 2018     Published: 25 September 2018
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Abstract

Sexually Transmitted Infections (STIs) continued to be a significant public health problem especially among women at reproductive age and young people. Measuring patient satisfaction is an essential aspect of making services attractive to patients and improving the quality of service. This study was intended to explore the factors affecting the patients satisfaction with the provided STIs service at the primary health care (PHC) in El-Damazin locality at Blue Nile State (BNS) in Sudan, 2015 -2016. This study was analytical cross-sectional health facility-based study. This study revealed that the more than half of studied STIs patients were females, more than 40% were at the age of 25 years or less and single. Majority of studied patients stated that the PHC centers were accessible, and the service is affordable. More than 60% rated the patients-care providers (CPs) communication pattern as good, yet more than 50% of the single STIs patients, and more than 40% of the young patients’ did not receive education and counseling on condom. Also, more than 60% of the illiterate patients did not receive education and counseling for HIV. Though the study showed that more than 60% were satisfied with provided service, the validation of this satisfaction those patients were not fully aware of their rights to communicate and discuss their cases with health CPs, even how to deal with the community and to receive all component of STIs service without discrimination. Based on the results, increase the demand for the STIs service by increasing the awareness of the local community to the STIs service delivery components, STIs/HIV prevention measure is essential. Also, adoption of the right based approach in the awareness raising will increase the demand on the STIs services components by decreasing the cultural silence about the STIs and self-stigma or stigma on health care setting.

Published in World Journal of Public Health (Volume 3, Issue 3)
DOI 10.11648/j.wjph.20180303.14
Page(s) 93-98
Creative Commons

This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.

Copyright

Copyright © The Author(s), 2018. Published by Science Publishing Group

Keywords

Sexually Transmitted Infections, Primary Health Care, Patient Satisfactions, Education and Counseling on Condom, Education and Counseling for HIV Testing, Patients- Care Providers Communication Pattern, Duration Time to Reach the Service, Payment for Receiving the Service

References
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[9] Jantsansengeegiin. B, Jantsansengeegiin. B, Choijiljaviin. E, Jadambaagiin. N, Aumakhanii Bulbul, Jamsranjaviin. T, Erdenebatiin Dolgion, Erdenebaatariin Soyolmaa, Minjuuriin. E, Badrakhiin. J, Sodnomyn. O. Increasing syphilis notifications in Mongolia: results from national surveillance for 2001–2011. Western Pacific Surveillance and Response Journal, 2012, 3(4):86–93. doi:10.5365/wpsar.2012.3.2.008.
[10] Beyene. M, Gizachew. Y, Afework. K, Berihun. M, Shitaye. A, Bemnet. A, and Dagnachew. M. Sexually transmitted infections based on the syndromic approach in Gondar town, northwest Ethiopia. a retrospective study. BMC Public Health. 2013; 13: 123. Published online 2013 Feb 16. doi: 10.1186/1271-2458-13-123 PMCID: PMC3586370.
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[16] Kathleen. JR. AIDS Patient Care and STDs. physician-Patient Relationships, Patient Satisfaction, and Antiretroviral Medication Adherence Among HIV-Infected Adults Attending a Public Health Clinic. July 2004, 16(1): 43-50.
[17] Weston. R, Dabis. R, Ross. JDC. Measuring patient satisfaction in sexually transmitted infection clinics: a systematic review. Sexually transmitted infections BMJ journal. Volume 85, issue 6.
[18] Khalid. F, Samia. H, Nada. O and Malaz. A. Factors Affecting the Utilization of Sexually Transmitted Infections Health Services at The Primary Health Centers in El-Damzin Locality at Blue Nile State, Sudan 2015-2016. World Journal of Public Health. Vol.3, No.2, 2018, pp 61-62. doi: 10.11648/j.wjph.20180302.15.Received: May 21, 2018; Accepted: June 6 2018; Published: July 12, 2018.
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Cite This Article
  • APA Style

    Khalid Fadl Alla Khalid, Samia Yousif Idris Habbani, Nada Jafar Osman, Malaz Elbashir Ahmed, Rania Hassan Abdelgfour. (2018). Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016. World Journal of Public Health, 3(3), 93-98. https://doi.org/10.11648/j.wjph.20180303.14

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    ACS Style

    Khalid Fadl Alla Khalid; Samia Yousif Idris Habbani; Nada Jafar Osman; Malaz Elbashir Ahmed; Rania Hassan Abdelgfour. Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016. World J. Public Health 2018, 3(3), 93-98. doi: 10.11648/j.wjph.20180303.14

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    AMA Style

    Khalid Fadl Alla Khalid, Samia Yousif Idris Habbani, Nada Jafar Osman, Malaz Elbashir Ahmed, Rania Hassan Abdelgfour. Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016. World J Public Health. 2018;3(3):93-98. doi: 10.11648/j.wjph.20180303.14

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  • @article{10.11648/j.wjph.20180303.14,
      author = {Khalid Fadl Alla Khalid and Samia Yousif Idris Habbani and Nada Jafar Osman and Malaz Elbashir Ahmed and Rania Hassan Abdelgfour},
      title = {Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016},
      journal = {World Journal of Public Health},
      volume = {3},
      number = {3},
      pages = {93-98},
      doi = {10.11648/j.wjph.20180303.14},
      url = {https://doi.org/10.11648/j.wjph.20180303.14},
      eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.wjph.20180303.14},
      abstract = {Sexually Transmitted Infections (STIs) continued to be a significant public health problem especially among women at reproductive age and young people. Measuring patient satisfaction is an essential aspect of making services attractive to patients and improving the quality of service. This study was intended to explore the factors affecting the patients satisfaction with the provided STIs service at the primary health care (PHC) in El-Damazin locality at Blue Nile State (BNS) in Sudan, 2015 -2016. This study was analytical cross-sectional health facility-based study. This study revealed that the more than half of studied STIs patients were females, more than 40% were at the age of 25 years or less and single. Majority of studied patients stated that the PHC centers were accessible, and the service is affordable. More than 60% rated the patients-care providers (CPs) communication pattern as good, yet more than 50% of the single STIs patients, and more than 40% of the young patients’ did not receive education and counseling on condom. Also, more than 60% of the illiterate patients did not receive education and counseling for HIV. Though the study showed that more than 60% were satisfied with provided service, the validation of this satisfaction those patients were not fully aware of their rights to communicate and discuss their cases with health CPs, even how to deal with the community and to receive all component of STIs service without discrimination. Based on the results, increase the demand for the STIs service by increasing the awareness of the local community to the STIs service delivery components, STIs/HIV prevention measure is essential. Also, adoption of the right based approach in the awareness raising will increase the demand on the STIs services components by decreasing the cultural silence about the STIs and self-stigma or stigma on health care setting.},
     year = {2018}
    }
    

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  • TY  - JOUR
    T1  - Factors Affecting Patient’s Satisfaction with Provided Sexually Transmitted Infections Primary Health Care Service in El-Damazin Locality at Blue Nile State, Sudan 2015 - 2016
    AU  - Khalid Fadl Alla Khalid
    AU  - Samia Yousif Idris Habbani
    AU  - Nada Jafar Osman
    AU  - Malaz Elbashir Ahmed
    AU  - Rania Hassan Abdelgfour
    Y1  - 2018/09/25
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    JF  - World Journal of Public Health
    JO  - World Journal of Public Health
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    EP  - 98
    PB  - Science Publishing Group
    SN  - 2637-6059
    UR  - https://doi.org/10.11648/j.wjph.20180303.14
    AB  - Sexually Transmitted Infections (STIs) continued to be a significant public health problem especially among women at reproductive age and young people. Measuring patient satisfaction is an essential aspect of making services attractive to patients and improving the quality of service. This study was intended to explore the factors affecting the patients satisfaction with the provided STIs service at the primary health care (PHC) in El-Damazin locality at Blue Nile State (BNS) in Sudan, 2015 -2016. This study was analytical cross-sectional health facility-based study. This study revealed that the more than half of studied STIs patients were females, more than 40% were at the age of 25 years or less and single. Majority of studied patients stated that the PHC centers were accessible, and the service is affordable. More than 60% rated the patients-care providers (CPs) communication pattern as good, yet more than 50% of the single STIs patients, and more than 40% of the young patients’ did not receive education and counseling on condom. Also, more than 60% of the illiterate patients did not receive education and counseling for HIV. Though the study showed that more than 60% were satisfied with provided service, the validation of this satisfaction those patients were not fully aware of their rights to communicate and discuss their cases with health CPs, even how to deal with the community and to receive all component of STIs service without discrimination. Based on the results, increase the demand for the STIs service by increasing the awareness of the local community to the STIs service delivery components, STIs/HIV prevention measure is essential. Also, adoption of the right based approach in the awareness raising will increase the demand on the STIs services components by decreasing the cultural silence about the STIs and self-stigma or stigma on health care setting.
    VL  - 3
    IS  - 3
    ER  - 

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Author Information
  • HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan

  • Free Lance Community Medicine Consultant, Khartoum, Sudan

  • Primary Health Care Directorate, Federal Ministry of Health, Khartoum, Sudan

  • HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan

  • HIV Prevention Program, United Nations Population Fund, Khartoum, Sudan

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